Now Hiring - Technical Sales - Support Specialist in Mulino, OR

ESSENTIAL DUTIES AND RESPONSIBILITIES other duties as assigned…

1. Displays excellent interpersonal skills related to consulting, persuading, and negotiating. All which are required to work successfully withcustomers and colleagues, including the ability to communicate effectively and remain calm and courteous under pressure.

2. Take inbound communications via phone, chat and email, along with outbound communications to existing and prospect accounts. Ramp to an expected 40-50 customer contacts per day.

3. Extract feedback from all customer interactions, record and report that feedback so that it can be shared with the Marketing Team.

4. Be a specialist in Sales and role model for the Support/Inside Sales team and meet monthly targets.

JOB DUTIES

· Acquire a working knowledge of the products, services and solutions that Sunstone offers, such that these can be discussed with potential customers. Convey product knowledge to potential customers, adhering to company messaging and positioning.

· Provide tailored responses that match customer expectations and demonstrate a sense of urgency for their requests to gain their trust, including providing quotes in a timely manner.

· Research prospective customers to help understand needs and challenges of the prospective customers.

· Builds positive working relationships with customers to increase business opportunities.

· Tracks daily activities, updates associated positional metrics, reports on findings, trends and concerns weekly.

· Customer education and outreach. Build product awareness with existing customers via the phone, internet and email as needed.

· Some cold calling projects may be assigned in support Sunstone’s customer acquisition efforts.

· Provide support as needed on online quotes, out of house and customer custom quotes.

· Drive revenue from quotes provided maintaining a high win-rate and meeting targets.

· Develop positive relationships with other employees in Customer Support, Manufacturing, Finance, Marketing and other departments as needed.

· Ability to understand and communicate in English safety instructions, company polices and operational instructions.

· Maintains punctual, regular and predictable attendance.

· Works collaboratively in a team environment with a spirit of cooperation.

· Respectfully takes direction from Manager.

QUALIFICATIONS & SKILLS

· Demonstrate passion and enthusiasm for Sunstone at all times and convey this passion during all customer interactions.

· Great communication skills, both written and verbal. Able to negotiate opportunities into sales.

· Collaborative work style and commitment to get the job done. Self-starter that is committed to meeting goals.

· Excellent organizational skills and attention to detail.

· Able to work in a high activity/fast-paced environment.

· Enthusiastic and enjoys interpersonal interaction.

· Trouble shooting, problem solving skills required.

· Proficient technical and analytical skills.

EDUCATION and/or EXPERIENCE 4+ years sales experience required with technical aptitude. Bachelor's or Associates from an accredited college or university; or two to three year’s technical phone support/customer service or related experience. Knowledge of printed circuit board design preferred, but not required.

SUPERVISORY RESPONSIBILITIES This position has no supervisory duties.

LANGUAGE SKILLS Ability to read and interpret general business documents in the course of servicing the customer. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Grammar and writing skills required. Bi-lingual a plus.

MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Job Type: Full-time

Pay: $19.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Technical Sales / Customer Service: 2 years (Required)

Work Location: In person